Refund policy

Last updated: April 12, 2026

Every Dear Person Behind Me piece is made to order. We don't print, cut, or sew anything until you place your order — a deliberate choice that lets us avoid the waste of overproduction and keep our environmental footprint as small as possible. Because each item is created specifically for you, our return and refund policy reflects that reality.

All sales are final

We do not accept returns, exchanges, or refunds for reasons of buyer's remorse, change of mind, incorrect size selection, or any reason unrelated to an error on our part.

This includes, without limitation:

  • Ordering the wrong size, colour, or style.
  • Expecting the product to include text, graphics, or design elements that are not shown or described on the product page (for example, expecting a printed message to appear on a part of the garment where none is pictured).
  • Changing your mind after the order has been placed.

Products are sold as described and pictured

Each product page contains photographs, descriptions, and a size guide that accurately represent what you will receive. By placing an order, you confirm that you have reviewed the product page — including the design, the placement of any printed messages, the materials, and the sizing information — and that you are ordering the item as presented.

You are responsible for selecting the correct product and the correct size. If you are unsure, please contact us before ordering and we will be glad to help.

When we will replace or refund your order

If we made a mistake, we will make it right. You are eligible for a free replacement or a full refund only in the following cases:

  • The item arrives with a manufacturing defect (for example, a misprint, a print in the wrong location, a tear, or a stitching flaw).
  • You received the wrong item, wrong size, or wrong colour compared to what you ordered.
  • The item was damaged in transit in a way that affects its usability.

How to submit a claim

To request a replacement or refund for one of the reasons above, please reach out through our contact page within 7 days of receiving your order, and include:

  • Your order number.
  • A clear description of the issue.
  • Photographs of the item showing the defect or error.

We review every claim individually and will respond within 5 business days. Once a claim is approved, we will arrange a free replacement or issue a refund to your original payment method, at our discretion. You will not be asked to return the item unless we specifically request it.

Claims submitted more than 7 days after delivery, or without supporting photographs, may not be eligible.

Shipping fees and tips

Shipping fees and tips are non-refundable, except where a refund is owed because of an error on our part. In those cases, we will refund the full amount you paid, including shipping.

Refunds are issued in USD, the currency in which the original transaction was processed. If your payment method is denominated in another currency, the converted refund amount you receive may differ slightly from the original amount you were charged due to changes in exchange rates between the date of purchase and the date of refund. We refund the full original USD amount and have no control over the conversion rate applied by your bank or card issuer.

Cancellations

Because production begins shortly after an order is placed, cancellation requests can only be honoured if production has not yet started. Please contact us as soon as possible if you need to cancel. Once production has begun, the order cannot be cancelled.

Shipping address and delivery

You are responsible for providing a complete and accurate shipping address at checkout, and for ensuring that the address you provide is one where you can safely receive a package. We are not responsible for orders shipped to an incorrect, incomplete, or outdated address that you provided, and any reshipping costs in those cases are the customer's responsibility.

All orders are shipped with a tracking number. If your tracking shows the package as delivered but you have not received it, please first check with neighbours, building staff, household members, and your local post office — packages are sometimes scanned as delivered before they physically arrive, or left in a safe location nearby. If the package still cannot be located, contact us within 7 days of the marked delivery date and we will open an investigation with the carrier. Resolution of lost-package claims depends on the outcome of that carrier investigation.

Your statutory rights

Nothing in this policy limits any rights you may have under applicable consumer protection legislation, including, for customers in Quebec, the Consumer Protection Act (CQLR c P-40.1) and its provisions on legal warranties of quality and conformity, and on the assumption of risk before delivery. This policy describes our voluntary commitments in addition to those rights.

Contact

Questions about this policy? Reach us through our contact page. We're a small, family-owned team and we read every message.