Terms of service

Last updated: April 12, 2026

Overview

This website is operated by Dear Person Behind Me ("we", "us", "our"), a family-owned business based in Quebec, Canada. By visiting dear-person-behind-me.com (the "Site") or purchasing from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), together with our Refund Policy, Privacy Policy, and any other policies referenced here.

Please read these Terms carefully. By accessing or using any part of the Site, you agree to be bound by them. If you do not agree, please do not use the Site or place an order.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that powers our Service.

1. Eligibility

By placing an order, you represent that you are at least 18 years of age, or the age of majority in your jurisdiction of residence, whichever is greater. If you are between 14 and the age of majority, you may use the Site only with the consent and supervision of a parent or guardian. The Site is not directed to children under 14, and we do not knowingly accept orders from children under 14.

You agree not to use the Site or our products for any unlawful or unauthorized purpose, and not to violate any laws in your jurisdiction.

2. Made-to-order production

Every Dear Person Behind Me item is made to order. We do not produce inventory in advance — your item is created specifically for you after you place your order. This is a deliberate choice to reduce waste and protect the environment, and it has practical consequences for cancellations, returns, and refunds, which are described in our Refund Policy.

You agree that you have read and understood the Refund Policy before placing your order.

3. Products, descriptions, and pricing

We make every effort to display our products accurately, including photographs, descriptions, materials, and sizing information. However:

  • Colours may appear differently on different screens, and we cannot guarantee that your monitor or device displays our colours exactly as they will appear in person.
  • Prices for our products are displayed on the Site and may change at any time without notice. The price that applies to your order is the price displayed at the time you complete checkout.
  • We reserve the right to modify, limit, or discontinue any product at any time.
  • Occasionally there may be typographical errors or inaccuracies in product descriptions, pricing, promotions, or availability. We reserve the right to correct any such errors and to cancel orders affected by them, including after you have submitted your order. If we cancel an order due to a pricing error, we will refund any amount you have already paid.
  • All prices on the Site are listed and charged in United States Dollars (USD), regardless of your country of residence or the currency displayed by your browser, banking app, or payment provider. If your payment method is denominated in a currency other than USD, your bank or card issuer will convert the charge to your local currency using their own exchange rate at the time of the transaction, and may apply foreign transaction fees, currency conversion fees, or other charges. These exchange rates and fees are set by your bank or card issuer, not by us, and the final amount that appears on your statement may therefore differ from the USD amount shown at checkout. We are not responsible for, and cannot refund, any difference caused by exchange rates or fees applied by your bank or card issuer.

4. Orders and acceptance

Your submission of an order is an offer to purchase. We reserve the right to accept or refuse any order, in whole or in part, at our sole discretion. We may, without limitation, refuse or cancel orders that:

  • Appear to be placed by dealers, resellers, or distributors;
  • Use the same customer account, credit card, or shipping address in a pattern we consider abusive;
  • Cannot be processed because of a payment, address, or fraud-prevention issue;
  • Are placed in jurisdictions where we do not currently ship.

You agree to provide accurate, complete, and current purchase information, including a valid shipping address and a working contact email. You are responsible for keeping this information up to date so that we can fulfill your order.

5. Refunds, returns, and cancellations

Our refund, return, exchange, and cancellation rules are set out in our Refund Policy, which is incorporated into these Terms by reference. In summary: because all items are made to order, all sales are final except where we made an error (defect, wrong item, damage in transit), and claims for those exceptions must be submitted through our contact page within 7 days of delivery.

Nothing in these Terms or in our Refund Policy limits the rights you may have under applicable consumer protection legislation, including, for customers in Quebec, the Consumer Protection Act (CQLR c P-40.1).

6. Intellectual property

The Dear Person Behind Me brand, including our designs, our product artwork, our photography, our website copy, the original tagline "Dear person behind me, the world is a better place with you in it. Love, the person in front of you," the specific design and presentation of the phrase "You are enough" on our products, our logos, and the overall look and feel of the Site, are protected by copyright and other intellectual property laws in Canada, the United States, and internationally. Copyright in our original creative works arises automatically and is owned by Dear Person Behind Me.

You may not, without our prior written permission:

  • Reproduce, distribute, sell, or commercially exploit any of our content, designs, product imagery, photography, or copyrighted messaging;
  • Use any of our content for the purpose of training, fine-tuning, or developing machine learning or artificial intelligence systems;
  • Frame, mirror, scrape, or systematically extract content from the Site or any part of it;
  • Use our brand name, our original tagline, or any element of our branding in a way that is likely to mislead consumers as to the source, affiliation, or endorsement of any product or service.

Limited personal, non-commercial use of our content (such as sharing a product photo on social media with attribution) is permitted, provided you do not modify the content or imply any endorsement or affiliation with us.

Nothing in this section is intended to claim ownership over common words, common phrases, or generic expressions in the public domain. Our claims are limited to our original creative works and to the distinctive use of our branding.

If you believe that content on our Site infringes your copyright, please contact us through our contact page with sufficient detail for us to investigate. For copyright concerns by US-based rights holders, we will respond in accordance with the Digital Millennium Copyright Act (DMCA).

7. User content

If you submit reviews, comments, photographs, suggestions, or other materials to us or through the Site (collectively, "User Content"), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable, and sublicensable licence to use, reproduce, modify, adapt, publish, translate, and display that User Content in any media, in connection with our business, including for marketing and promotional purposes. You waive any moral rights in the User Content to the extent permitted by applicable law.

You represent and warrant that any User Content you submit:

  • Is your own original content or that you have all necessary rights to submit it;
  • Does not infringe the intellectual property, privacy, or other rights of any third party;
  • Is not unlawful, defamatory, harassing, obscene, or otherwise objectionable;
  • Does not contain any virus, malware, or harmful code.

We may, but are not obligated to, monitor, edit, or remove User Content at our sole discretion.

8. Prohibited uses

You agree not to use the Site or our content:

  1. For any unlawful purpose;
  2. To solicit others to perform any unlawful acts;
  3. To violate any international, federal, provincial, state, or local laws or regulations;
  4. To infringe upon our intellectual property rights or those of others;
  5. To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  6. To submit false or misleading information;
  7. To upload or transmit viruses or other malicious code;
  8. To collect or track the personal information of others;
  9. To spam, phish, pharm, pretext, spider, crawl, or scrape;
  10. To interfere with or circumvent the security features of the Site;
  11. To use any automated means (including bots, scrapers, or AI training systems) to access, copy, or collect content from the Site without our prior written permission.

We reserve the right to terminate your access for violating any of these prohibitions.

9. Third-party links and tools

The Site may contain links to third-party websites, or provide access to third-party tools or services that we neither monitor nor control. We provide such links and tools "as is" and make no warranties or representations about them. We are not responsible for the content, accuracy, or practices of any third-party site or service. Your use of any third-party site, tool, or service is at your own risk and subject to their own terms.

10. Disclaimer of warranties

Except as expressly stated in these Terms or in our Refund Policy, and except for warranties that cannot be excluded under applicable law (including the legal warranty of quality under the Quebec Consumer Protection Act), the Service and all products are provided on an "as is" and "as available" basis, without warranties or conditions of any kind, express or implied.

We do not warrant that the Site will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. To the maximum extent permitted by applicable law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Quebec residents: nothing in this section limits your rights under the Quebec Consumer Protection Act, including the legal warranties of quality and conformity, which cannot be excluded by contract.

11. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Dear Person Behind Me, or any of its directors, officers, employees, contractors, suppliers, or service providers, be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, lost data, or replacement costs — arising out of or related to your use of the Site, our products, or the Service, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Site or our products shall not exceed the amount you paid us for the product giving rise to the claim, or fifty Canadian dollars (CAD $50), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law, and nothing in these Terms limits any non-excludable rights you have, including under the Quebec Consumer Protection Act.

12. Indemnification

You agree to indemnify and hold harmless Dear Person Behind Me and its directors, officers, employees, contractors, and service providers from any third-party claim, demand, or expense (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your violation of any law or the rights of a third party; or (c) your User Content.

This indemnification obligation does not apply to the extent prohibited by applicable consumer protection law.

13. Termination

These Terms remain in effect until terminated by either you or us. You may terminate them at any time by ceasing to use the Site. We may terminate them at any time, without notice, if we believe in good faith that you have failed to comply with any provision of these Terms, in which case you remain liable for all amounts due up to the date of termination. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, disclaimers, limitations of liability, indemnification, and governing law — will survive.

14. Governing law and dispute resolution

These Terms and any dispute arising out of or related to them or to your use of the Site shall be governed by and construed in accordance with the laws of the Province of Quebec and the laws of Canada applicable in Quebec, without regard to conflict of laws principles.

Subject to the rights consumers have under mandatory local law to bring proceedings in their jurisdiction of residence, you agree that any dispute shall be brought exclusively before the courts of the judicial district of Montreal, Quebec, Canada, and you consent to the personal jurisdiction of those courts.

Quebec residents: nothing in this section deprives you of the protections granted by the Quebec Consumer Protection Act, including your right to bring proceedings in your district of residence.

15. Privacy

Your submission of personal information through the Site is governed by our Privacy Policy.

16. Changes to these Terms

We may update these Terms from time to time to reflect changes to our practices, our Site, or applicable law. The current version is always posted on this page with the "Last updated" date at the top. Material changes will be highlighted on the Site or notified by email where appropriate. Your continued use of the Site following any update constitutes acceptance of the updated Terms.

17. General provisions

Severability. If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall remain in full force and effect.

Entire agreement. These Terms, together with our Refund Policy, Privacy Policy, and any other policies posted on the Site, constitute the entire agreement between you and us regarding the Site and supersede any prior agreements.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign these Terms or any rights under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of our business.

Language. These Terms have been drafted in English at the express request of the parties. Les présentes conditions ont été rédigées en anglais à la demande expresse des parties.

18. Contact

Questions about these Terms of Service should be sent through our contact page.

Dear Person Behind Me
Montréal, Quebec, Canada